Help/FAQ for Leonair aids

Guidebook

What types of aids do Leonair offer?

EMMY, ELEA and ROLEO are aids that are suitable for people who can actively participate, which means that the person must have some residual mobility (remaining ability to move). The devices support gripping, holding tight and standing. The devices support gripping, holding tight and standing. This not only takes a person’s individual ability into account but also boosts their mobility. Customised accessories are available on request.

What information do you need for a recommendation or help selecting a product?

We have designed a questionnaire to collect important information about the person in need of care. Details differ from person to person and must be known before you test or order any product. Download our questionnaire here Download.

Where and how can I get advice?

Apart from assessment using the questionnaire we offer no-obligation advice by phone on +49 7152 92 75 26, by fax on +49 7152 92 75 28 or by e-mail at (info@leonair-rehatechnik.de).

Do I need special skills to operate Leonair aids?

No, but the carer must be trained in the use of the relevant aid.

Can you provide a device for me to try?

We recommend trying the aid with the affected person. Your specific insurer (health insurance, care insurance, accident insurance or others) may only pay for a device that you have tested. Leonair will usually document the test results if we are involved in the testing. Accurate documentation of the testing process, the test results, and the recommendation of potential adaptations are very important to us. We also recommend involving the local specialist trader who will be servicing the product. Documenting the test with photographs, which is best done by relatives due to data protection requirements, will strengthen your case with your insurer and make their payment decision easier.

What do you mean by “standing”?

The word “standing” is often used when speaking about aids and is a common source of confusion. Usually, a person using a standing aid, standing hoist or stander does not need to stand unsupported. The person is being secured by a sling and supported by shin rests when they are upright. In addition, the person can hold on to handles that are available in various positions. The person has the option of standing unsupported and finding their own balance, if they are able to do so, after being supported when standing up. This is possible with the following devices: ROLEO, ELEA and EMMY

Which Leonair aid is suitable for standing practice?

ROLEO, ELEA and EMMY are suitable for training to stand. However, they do not have the dedicated HMV (Catalogue of medical aids and devices issued by German health insurance providers) standing aid code, as any aid must not have more than one code describing its features. There is nothing wrong with using the above-mentioned Leonair aids as standing trainers once suitability has been assessed and confirmed, e.g. by a therapist. Designated standers have a different HMV code.

Strokes

Strokes usually affect only the right or left side of the body. The person will have control over one arm only. They can use that arm to hold on to various handles and exercise that arm. The arm that the person is not moving can be secured to the chest or moved to one of the handles by the carer. The person may be able to grip the handle with the help of the carer. The person will now feel more secure.

What about the position of the sling?

To date there is no HMV code distinction between slings that are positioned around the person’s bottom / pelvis and slings that are positioned under the arms. Because persons who have MS may experience tenderness in the area under the shoulders, this distinction is often essential. ROLEO and ELEA are therefore designed to have the sling positioned at the bottom / pelvis. Most people find this area much less sensitive.

Do I need a turntable as supplied by ROLEO?

The turntable is an essential feature for persons who have neurological problems and cannot turn. The turntable also shortens transfer times and enables transfers to be carried out in tight spaces. The HMV does not distinguish between devices with or without turntables.

Can Leonair aids be adapted to individual needs?

Yes, Leonair devices can be customised. We offer individual adaptations and bespoke solutions. We offer a carefully considered assortment of extras that you can use to adapt or modify your device in the future. We are happy to offer advice.

What are the requirements? What does my home have to look like?

Due to the small size of the wheels on aids (not wheelchairs) you need more power to push or wheel the device on carpeted floors. This also applies to door thresholds that are often found in older buildings. You must check the position and fit of all devices if you are planning to use the device for transfers from a wheelchair to a stair lift. It is advisable to have sufficient space to position the footplate of any Leonair device underneath a care bed or any other piece of furniture. This is not always necessary and must be checked when testing the device on site. Please see our questionnaire (Download).

Acquiring a Leonair aid

Option A:
The use of the device is documented with photographs (see 5) following a positive test. If you live in Germany, you give this document and the prescription to the specialist shop, which will add it to their estimate and send it to the relevant insurer. You will save time, queries, and costs if you include a letter to the insurer indicating the attached document and the photos. This helps clarify the facts and explain why you need that particular device.

Option B:
You may certainly buy the device directly from us. Please contact us on:
Phone: +49 7152 92 75 26, fax: +49 7152 92 75 28 or e-mail: (info@leonair-rehatechnik.de).

Do you offer a rental option?

Yes, you can rent ROLEO and ELEA. Availability of this option depends on stock at the time of your request.

My insurer is refusing to pay.

If your insurer is refusing to pay you must lodge an appeal. Advice on how to lodge an appeal can be found online. Unfortunately, we are unable and not permitted to advise you in this matter. See “Can you provide a device for me to try?” above.